Frequently Asked Questions

We have plans to develop an Android app of magayo WET probably within the next 6-12 months.

Unfortunately, our software is not available on Mac OS X or iOS.

Our installation will automatically detect and install our 64-bit version if you are using 64-bit Windows.

Please refer to our detailed documentation on how to install Java 8 correctly.

In your Windows Settings - Apps & Features (or your Control Panel - Programs for previous Windows versions), you should see "Java 8 Update xxx(64-bit)" if you have the 64-bit Java 8 installed.

Under the About tab in magayo WET Settings function, you should see "magayo WET (64-bit)".

Yes, it is very safe and secure as we partner with FastSpring for our payment processing. FastSpring is an industry leader in providing e-commerce processing services.

As we do not process your payment, no credit card information is stored in our web server. We also do not store your address and phone number.

Payment can be made using all major credit cards, PayPal or via wire transfer.

You can select to pay using PayPal or you can also select the bank transfer option in the order page.

Alternatively, you can approach someone you know who has a credit card to purchase online on your behalf. After purchasing, he/she needs to inform us that the purchase is on your behalf, as well as to let us know your email address. We will then update our customer database with your email address and the Pro license can then be activated for your email address.

We do not issue the Pro license via emails as some people deem emails as spam.

Instead, the Pro license and all the Pro features are automatically enabled once you activate the Pro Edition from within magayo WET software, provided that you use the same email address as stated in your order.

When your Pro license is activated, all the Pro features will be enabled. In addition, you will see "Pro Edition" under the About tab in the Settings function of our software.

You can re-install the Pro Edition anytime you like. However, before uninstalling our software, you should deactivate the Pro Edition under the Settings function first. After deactivating your current Pro installation, you can simply proceed to install and activate your Pro Edition again for your new installation.

If you have forgotten to deactivate your Pro Edition prior to uninstalling our software, you can also login to our Client Area to do so.