Frequently Asked Questions

FAQ

Kindly take a few moments to browse through our FAQs as we believe the answers to most of your questions can be found here. If not, please feel free to contact us.

General

Installation

Purchasing & Pro Edition

  • Is it safe to purchase the Pro Edition online?
    Yes, it is very safe and secure as we partner with FastSpring for our payment processing. FastSpring is an industry leader in providing e-commerce processing services.

    As we do not process your payment, no credit card information is stored in our web server. We also do not store your address and phone number.
  • What are the acceptable modes of payment?
    Payment can be made using all major credit cards, PayPal or via wire transfer.
  • How can I purchase online if I do not have a credit card?
    You can select to pay using PayPal or you can also select the bank transfer option in the order page.

    Alternatively, you can approach someone you know who has a credit card to purchase online on your behalf. After purchasing, he/she needs to inform us that the purchase is on your behalf, as well as to let us know your email address. We will then update our customer database with your email address and the Pro license can then be activated for your email address.
  • When will I receive the Pro license after purchasing the Pro Edition?
    We do not issue the Pro license via emails as some people deem emails as spam.

    Instead, the Pro license and all the Pro features are automatically enabled once you activate the Pro Edition from within magayo WET software, provided that you use the same email address as stated in your order.
  • How do I know if my Pro license is activated?
    When your Pro license is activated, all the Pro features will be enabled. In addition, you will see "Pro Edition" under the About tab in the Settings function of our software.
  • Can I re-install the Pro Edition?
    You can re-install the Pro Edition anytime you like. However, before uninstalling our software, you should deactivate the Pro Edition under the Settings function first. After deactivating your current Pro installation, you can simply proceed to install and activate your Pro Edition again for your new installation.

    If you have forgotten to deactivate your Pro Edition prior to uninstalling our software, you can also login to our Client Area to do so.

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